Articles

 Can I change my username / stream name / account name

Yes, We can change the username. To switch, simply open a support Ticket and let us know what you...

 Can I get my Welcome Email Resent? (all emails)

You can view all emails we have ever sent you here My Emails this will include all...

 Can I switch my account from Shoutcast to Icecast and vice versa?

Yes, you can switch from Shoutcast to Icecast and viceversa. there is no fee to do this so you...

 Cancelling Your PayPal Subscription

If you would like to cancel this subscription, log in to your PayPal account and go to the...

 Forgot Control Panel Password?

  To reset your Control Panel password:   Go to you Client account Go to My...

 How do I add funds to my account?

  You can add funds to your account and the system will use the funds to pay your next...

 How do I cancel my service(s)?

Just log in to your account Go to My Services Click the service you want to cancel Then...

 How do I recover my client area password?

Client area passwords can be recovered by using the "Request a Password Reset" link found at the...

 How to Upgrade and Downgrade your shoutcast and icecast plan

To change your current plan service please see this video for instruction of how. Upgrade and...

 I have not received my invoice yet.

The system send you an invoice 7 days before your due day. To know your due day date, go to My...

 I have paid my invoice but my stream is not active yet.

When your account is suspended and you pay your invoice, your account is activated automatic by...

 Music Licensing and Royalties

  Listed below are links to sites related to radio licensing for various regions. The...

 What Payment Methods Do You Accept?

 Our primary and preferred method of payment is PayPal. However we accept payments trough...

 What if my payment is overdue?

Once your account is overdue payment all services will be suspended 2 days after your due...