If your live stream exceeds the bitrate limit of your plan, you will receive an email like the one below:
Dear Client,
This message is to inform you that you have been broadcasting at a bit rate of 256 kbps, while the bit rate limit for your account is only 128 kbps.
Your streaming server has been stopped to terminate your broadcast at this bit rate. Please adjust your streaming source settings to use a bit rate of no more than 128 kbps, then login to your control panel and use the "Start Server" button to restart your streaming server.
If you require assistance, please contact the support department.
This usually means that your remote encoder is using a variable bit rate (VBR) even if you do not see the option. Keep in mind that audio formats like AAC and OGG use VBR by default, regardless of your encoder settings. For this reason, the control panel officially supports only MP3 sources, as they can reliably be configured to use a constant bit rate (CBR).
If you’re unable to configure your encoder to use a constant bit rate, you have two options:
1. Reduce your stream’s bit rate to about 10% below your plan’s limit.
2. Use the DJ Accounts feature, which re-encodes incoming streams to your plan’s specified bit rate.
Watch the video here
