Terms and Conditions
Effective Date: April 1, 2009
Welcome to Shoutcheap.com. By signing up for and using our services, you agree to be bound by the following terms and conditions. These terms apply to all customers of our services. “Shoutcheap.com,” “we,” “our,” or “us” refers to the service provider. “You” or “client” refers to the person or entity using our services.
We reserve the right to update or modify these terms at any time. It is your responsibility to review this page periodically for changes.
Copyrights & Restrictions
All content on Shoutcheap.com including text, images, code, and audio is protected by copyright and is the property of Shoutcheap.com unless otherwise stated. No content may be copied, reproduced, or redistributed without our express written permission.
Streaming, Content Hosting & Licensing
You are solely responsible for the content you stream or host through our platform. Shoutcheap does not actively monitor streams. We do not provide legal coverage for the distribution of copyrighted materials. All licensing and royalty obligations are your responsibility.
You may not use our services to distribute or promote adult content, hate speech, or any illegal or unethically offensive material. If contacted by authorities regarding such content, we will cooperate fully with their investigations.
We do not provide data backups by default. Clients wishing to arrange backups must contact us for a custom plan. Data is hosted at the client’s own risk.
Streaming above your purchased bitrate may result in account suspension without notice. A $5 admin fee applies for reactivation.
Service Availability
While we aim to provide 24/7 service, occasional outages or downtime may occur. We make no guarantees of uninterrupted service.
Payment, Cancellation, and Refund Policy
All services are billed monthly or as otherwise specified. Non-payment may result in suspension and/or additional fees.
New customers are eligible for a refund only within 24 hours of initial payment, and only if the service has not been used. Setup, administrative, and processing fees are non-refundable.
Service cancellations must be submitted via our official contact methods. Canceling a PayPal subscription directly may lead to immediate termination of services.
Bandwidth & Server Resources
We maintain a generous bandwidth allocation per customer, but excessive usage may negatively impact server performance. We reserve the right to suspend or terminate accounts that abuse resources.
Third-Party Services
We may integrate or support third-party tools and platforms (e.g., PayPal). We are not responsible for issues related to third-party services. You agree to abide by their respective terms of service.
Privacy Policy
Use of our services is also governed by our Privacy Policy. Please review it to understand how we handle your data.
DMCA Compliance
If you believe your copyrighted work is being used without permission on our platform, please send a DMCA takedown request to our designated contact email with all required legal documentation.
Governing Law
These terms are governed by the laws of the State of Florida, United States. Any disputes will be resolved in the applicable courts located in Florida.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, SHOUTCHEAP.COM AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, BUSINESS INTERRUPTION, OR DATA LOSS.
WE ARE NOT LIABLE FOR:
- FAILURES CAUSED BY THIRD-PARTY SERVICES;
- FAILURES TO PROVIDE SECURITY;
- CONTENT PROVIDED BY YOU OR END-USERS;
- INTERRUPTIONS OUTSIDE OUR CONTROL.
Severability
If any provision is deemed unenforceable, the remaining terms will remain in full force and effect.
Service Level Agreement (SLA)
Shoutcheap.com targets 99.5% uptime per calendar month, excluding scheduled maintenance and events outside our control (e.g., data center outages, force majeure). Support requests submitted through our official channels will receive an initial response within 24 business hours, with critical issues prioritized. If uptime falls below 99.0% in any given month, affected clients may request a service credit equal to 10% of their monthly fee. This SLA does not apply to clients on trial or free-tier plans.
Contact Information
If you have questions about these terms, please contact us.
Last Updated: January 1, 2025
